a. Our Minimum Order Value is IDR 5,000,000.00 (Equal to approx US$500.00) per ORDER – exclude Shipping Charge.
b. The product’s prices shown are in Indonesian Rupiah (IDR), and for product’s prices only (exclude shipping and packing charge). Please kindly contact us to discuss all the matter regarding volume or weight estimation, shipping method, packing and shipping cost.
c. Order Processing : Orders will be processed when the final written pro-forma invoice is sent to you and appropriate deposits or payment which have been paid by Telex Transfer and arrived in our account.
d. Production times: Production times vary according to the volume of goods and variety of suppliers. Rule of thumb, allow 6 weeks production for most items (some less) and two weeks to allow for collection, rejects, replacements, packing and loading. For details on your specific production times for your products, please email to firstname.lastname@example.org
e. Payment: For total orders value over than IDR 20,000,000.00 (Equal to approx US$2,000), you have to pay at least 50% deposit to start processing your order. For total orders less than IDR 20,000,000.00 you must remit 100% of the total amount on the pro-forma invoice to process your order. We prefer that all payments be processed by Telex Transfer (T/T). You may contact us directly if you need any additional details on Telex Transfer payment.
Once your deposit was in our account, we will start to process your order immediately.
We require approximately 30 until 40 days to process full 20 ft or 40 ft container orders. We will inform you by email or phone call for detail of your order progress. When they were completely finished and ready to be shipped, you have to complete the balance payment.
f. Quality Control: Bali Etrade’s role is to inspect and report on the quality of goods to ensure that they comply with the pre-determined standards. In cases where goods fall below the required standards, Sourcing Bali will report to the client to request further action to be taken. In cases where an urgent decision is required, Sourcing Bali will take into consideration all known facts and make a decision whether to accept or reject the products and advise the client accordingly. As best as possible, we act as your eyes and ears, helping to make sound decisions on your investments. In all cases, we will endeavor to give detailed information on any products deemed to be suspect, before accepting or rejecting the products.
g. Our Line of Duty: Bali Etrade’s line of duty is to source new product, source suppliers, liaise with manufacturers and suppliers, place orders, schedule payments, monitor production and communicate with clients and suppliers as required, report on progress during production. Once goods are completed our crew of quality controllers inspect the goods and once approved, our partner shipping company will arranges collection, packing and prepares the goods for shipping.
h. Shipping cost: Please provide us the name of the Main port or nearest airport ( if you decided to send your order by air freight ) of your location/final destination of your goods with the complete address to quote the shipping charge. The minimum order by sea freight is 1 cubic meter (due to minimum shipment required by sea cargo is one cubic meter). If you are ordering a full container, you will receive discounted freight cost accordingly. Please note that a full container shipment’s charge is lower than LCL (Less Container Loading).
We always offer the most competitive shipping prices and the trustworthy Bali shipping agent. Once you have decided to place your order to us, we will provide you with a pro-forma Invoice indicating the full cost of your order, including the shipping charge information.
We won’t ship the order before receiving the complete payment (either 50% or 100% of the total cost of order as stated above).
Once the order is in transit, we will send you the copy of shipping bill and any related shipping documents. We will send the Original Document after you have complete all of your shipment charge. We will keep in touch with you until the order has arrived safely.
i. Our Fees: Our fees are based on 10% of all invoices – covering all aspects of the order process. Prices shown are direct from suppliers / manufactures to you. Our fees are hard earned as we work to bring you the largest, most stylish range of products we can source, place orders on your behalf and co-ordinate all purchases. Bali Etrade can assist with all of your branding, packaging and labeling of your goods as well. (Hangtags, stickers, business cards, codes, shopping bags, and promotional materials).
j. No Cancellation for Whole Order: When your order was confirmed, and the deposit completed – cancellation for whole order is not allowed. However in the case of whole order cancellations, deposit is non refundable.
Please contact us if you have any question regarding the company, products, shipping info, web site content, design, or other usability issues or idea.